All sales are final. We don’t accept returns or exchanges, but if your order arrives damaged, we’ll send you a replacement.
If your order arrives damaged
- Email info@dljennings.com within 7 days of delivery.
- Include your order number in the email.
- Attach clear photos of the damaged item and the packaging it arrived in.
Once we review your photos, we’ll ship a replacement at no cost to you. You don’t need to send the damaged item back unless we ask.
Please note
- Replacements are only offered for items damaged in shipping. We can’t replace items for change of mind, wrong size or color chosen, or damage after delivery.
- Claims without photos and an order number can’t be processed.
- If a replacement isn’t available, we’ll contact you to work out an alternative.
Questions?
For anything about your order, email us at info@dljennings.com with your order number and we’ll get back to you.